Refund policy

Thank you for choosing the Ekstramed clinic.

We strive to provide medical services of the highest quality. Should you need to cancel or change an appointment, please read the refund terms below.

1. Cancelling a service

You may cancel an appointment or procedure:

• Free of charge — no later than 24 hours before the scheduled time;
• For a later cancellation, up to 100% of the cost may be withheld, depending on the type of service and the costs incurred by the clinic.

2. No-show without notice

If you do not attend without prior notice, the payment is not refunded, as the specialist could not offer that time to other patients.

3. Withdrawal at the patient’s initiative

If a patient withdraws from a planned treatment programme:

• the refund is made in proportion to the unused part (excluding consultations, tests, consumables and other services already provided).

4. Refusal or cancellation at the clinic’s initiative

If a service cannot be provided for technical reasons or because the specialist is unavailable:

• we will offer a new date or a full refund, at the patient’s choice.

5. Refund procedure

Refunds are made within 5 working days, by the same method the payment was made, after a written request from the patient.

To request a refund, please write to info@ekstramed.com.ua or call the number listed on the website.

You can also read the “Public agreement on the provision of online services” at this link

The “Rules of stay and patient service” can be found at this link